tvb99 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data tvb99 collects, why we collect it, how we protect it, and what rights you have as a player based in Bangladesh.
1.Introduction
This Privacy Policy ("Policy") describes how tvb99 ("tvb99", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or use the online casino and sports betting services available at tvb99.pro. This Policy forms part of our Terms and Conditions and should be read alongside them.
By registering an account on tvb99.pro and using our services, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the tvb99 platform. This Policy applies to all personal data collected through the website, mobile-optimised site, customer support interactions, and any other channel through which you interact with tvb99.
tvb99 is committed to handling personal data responsibly, maintaining appropriate technical and organisational security measures, and upholding the rights of individuals with respect to their personal information. We do not sell personal data to any third party for marketing purposes.
2.Information We Collect
Full name, date of birth, nationality, residential address, mobile phone number, and email address. This information is collected at registration and during KYC verification. Government-issued ID documents (Bangladesh NID or passport) may also be collected where identity verification is required.
Transaction history including deposit amounts, withdrawal amounts, dates, and the payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer). tvb99 does not store full card numbers or mobile wallet PINs. Payment method identifiers (such as masked mobile numbers) are retained for fraud prevention and withdrawal routing.
IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator. This data is collected automatically when you access tvb99.pro and is used for fraud detection, security monitoring, and platform optimisation.
Pages visited, time spent on each page, games played, bet amounts, betting patterns, session duration, frequency of logins, and promotional offers viewed or claimed. This data is used for responsible gaming monitoring, personalisation, and platform improvement.
Complete game round histories, bet placement records, win/loss records, bonus claims and wagering progress, self-exclusion and responsible gaming tool usage, and any manual adjustments made by tvb99 support to your account. This data is retained for dispute resolution and regulatory compliance.
Records of all communications between you and tvb99, including support ticket content, live chat transcripts, email correspondence, and any complaints or feedback submitted through official tvb99 channels. Communication records are retained to ensure service quality and for dispute resolution purposes.
3.How We Use Your Information
tvb99 processes personal data only for defined, lawful purposes. Your personal data is used for the following purposes:
- Account creation and management: to register your account, verify your identity, and maintain accurate account records throughout the lifecycle of your relationship with tvb99.
- Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to resolve payment disputes; and to operate game and betting services accurately.
- Fraud prevention and security: to detect and prevent fraudulent transactions, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct described in our Terms and Conditions.
- Responsible gaming compliance: to monitor betting patterns and identify indicators of problem gambling, to administer deposit limits and self-exclusion requests, and to fulfil our duty of care obligations to players.
- Customer support: to respond to enquiries, complaints, and support requests; to maintain records of support interactions for quality assurance purposes; and to follow up on unresolved issues.
- Marketing communications: with your explicit consent, to send you promotional offers, bonus notifications, and updates about new games or features. You may opt out of marketing communications at any time by contacting support.
- Legal and regulatory compliance: to comply with applicable law, respond to lawful requests from authorities, maintain statutory records, and exercise or defend legal claims.
4.Legal Basis for Processing
tvb99 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
5.Sharing Your Information
tvb99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners require transaction data to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and are bound by applicable payment industry security standards.
- Identity verification providers: third-party KYC and fraud screening services may process your identity documents and biometric data solely for the purpose of verifying your identity in accordance with our compliance obligations.
- Game content providers: game studios and software providers (such as Pragmatic Play, Evolution Gaming, and other licensed providers) may receive anonymised session data necessary to operate their game products on the tvb99 platform.
- Analytics and security partners: anonymised and aggregated data may be shared with analytics providers to support platform performance monitoring and improvement. No individually identifiable data is shared for analytics purposes.
- Legal and regulatory authorities: tvb99 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or lawful authority request. tvb99 will endeavour to notify you of such requests to the extent permitted by law.
All third parties who receive personal data from tvb99 are required to maintain the confidentiality and security of that data and to process it only for the purposes for which it was shared. tvb99 conducts due diligence on all data processors before engagement and requires contractual data processing agreements with all providers who handle personal data on our behalf.
6.Cookies and Tracking Technologies
tvb99.pro uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The following categories of cookies are used on the Platform:
- Strictly necessary cookies: essential for the Platform to function correctly, including session management, login state persistence, fraud detection signals, and secure payment flow management. These cookies cannot be disabled without preventing normal use of the Platform.
- Functional cookies: remember your preferences and settings, such as language selection and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
- Analytics cookies: collect anonymised data about how users interact with tvb99.pro, including which pages are visited most frequently, average session duration, and device types. This information helps us improve the Platform experience for all players.
- Security cookies: support fraud detection and bot prevention systems by assigning a session-level token that helps distinguish legitimate user activity from automated or malicious requests.
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of tvb99.pro, including your ability to log in and access account features. tvb99 does not currently use third-party advertising cookies or cross-site tracking pixels.
7.Data Retention
tvb99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
Account and identity records are retained for a minimum of five years following account closure to meet anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of five years. Game round histories and betting records are retained for a minimum of three years for dispute resolution purposes. Communication and support records are retained for two years following resolution of the relevant interaction. Where personal data is no longer required, it is securely deleted or anonymised in accordance with tvb99's internal data disposal procedures.
8.Data Security
tvb99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes SSL/TLS encryption for all data transmitted between your device and tvb99.pro, encrypted storage of sensitive data at rest, access controls limiting personal data access to authorised personnel on a need-to-know basis, regular security assessments and vulnerability testing of Platform infrastructure, and monitoring systems designed to detect and respond to security incidents in real time.
Despite these measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own login credentials and for notifying tvb99 immediately at [email protected] if you suspect unauthorised access to your account. tvb99 will investigate all reported security incidents promptly and will notify affected users in accordance with applicable law where a breach is confirmed.
9.Your Data Protection Rights
As a tvb99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. tvb99 will respond to all verified data rights requests within 30 days.
You have the right to request a copy of all personal data that tvb99 holds about you, together with information about how it is being processed, the purposes for which it is held, and any third parties with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data that tvb99 holds about you. Where a correction request is accepted, tvb99 will update the relevant records and, where applicable, notify any third parties who have received the incorrect data.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed. This right is subject to tvb99's legal obligation to retain certain records for regulatory compliance purposes.
You have the right to request that tvb99 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over deletion, or where tvb99 no longer needs the data but you require it for legal claims.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
You have the right to object to the processing of your personal data where tvb99 relies on legitimate interests as its legal basis. You also have an absolute right to object to processing for direct marketing purposes, including profiling related to direct marketing, at any time.
10.Children's Privacy
tvb99 is strictly an adults-only platform and is not directed at or intended for use by persons under the age of 21. tvb99 does not knowingly collect personal data from individuals under 21 years of age. If tvb99 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without notice. If you are a parent or guardian and you believe your child has registered an account on tvb99, please contact [email protected] immediately so we can take appropriate action.
11.International Data Transfers
tvb99 primarily processes and stores personal data within secure data centres. Where data is transferred to or processed by third-party service providers located outside Bangladesh, tvb99 ensures that such transfers are carried out in accordance with applicable data protection principles, including the use of contractual safeguards such as data processing agreements that require the receiving party to maintain equivalent levels of data protection. tvb99 will not transfer your personal data to any jurisdiction that does not maintain an adequate level of protection for personal data without first putting in place appropriate contractual safeguards.
12.Changes to This Privacy Policy
tvb99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our Platform. When we make material changes to this Policy, we will update the effective date displayed at the top of this page and, where required, notify registered users by email or via an in-platform notification. We encourage you to review this Policy periodically to stay informed about how tvb99 protects your personal data. Your continued use of tvb99.pro following any update to this Policy constitutes your acceptance of the revised terms.
13.Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a concern about how tvb99 handles your personal data, please contact our support team. tvb99 aims to respond to all privacy-related enquiries within 5 business days. For self-exclusion requests or urgent account security matters, please mark your message as urgent and our team will prioritise your request.
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