tvb99 Frequently Asked Questions

Creating a tvb99 account takes less than 3 minutes. Visit tvb99.pro, click the registration button, and fill in your mobile number, a chosen username, and a secure password. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately. You must be 21 years of age or older to register.

tvb99 requires a government-issued photo ID for KYC — a national ID card (NID), passport, or driving licence are all accepted. You will also need to submit a selfie holding your ID and, in some cases, a recent utility bill or bank statement as proof of address. Documents can be uploaded directly through your account dashboard. Most KYC reviews are completed within 24 hours.

Use the 'Forgot Password' link on the tvb99 login page. Enter the mobile number or email address registered to your account, and you will receive a password reset code via SMS or email within a few minutes. Enter the code, set a new password, and log in normally. If you do not receive the reset code within 10 minutes, check your spam folder or contact [email protected].

No. tvb99 permits only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed and any pending withdrawals being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to have the duplicate removed before any action is taken.

To permanently close your account, email [email protected] from your registered email address and state clearly that you wish to close your account. Withdraw any remaining balance before submitting the request. Account closure is processed within 48 hours. If the reason for closure is problem gambling, our team will also activate a self-exclusion to prevent re-registration on tvb99.

Log in to your tvb99 account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), and the screen will display a tvb99 bKash agent number and a reference code. Open your bKash app, send payment to that number, and enter the reference code as the transaction note. Your tvb99 balance is credited within 2-5 minutes after the bKash transfer is confirmed.

bKash deposits on tvb99 are typically credited within 2 to 5 minutes after the payment is sent. During peak hours — particularly on BPL match days or major cricket tournaments — processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your bKash transaction ID and our team will resolve it promptly.

The minimum withdrawal amount on tvb99 is ৳500 for bKash, Nagad, and Rocket. Bank transfer withdrawals have a higher minimum of ৳2,000. There is no maximum single withdrawal limit for verified accounts, though very large withdrawal requests may be processed in batches over 1-2 business days. All withdrawal fees on tvb99 are absorbed by the platform — we do not charge players for withdrawing winnings.

tvb99 does not charge any platform fees on standard deposits or withdrawals. The only potential charges are the mobile wallet transaction fees applied by bKash, Nagad, or Rocket themselves — which are typically small (around 1-1.5% for sends). tvb99 covers all internal processing costs. Always check the current bKash or Nagad fee schedule in their respective apps for the most up-to-date rates.

Yes, bonus winnings can be withdrawn from tvb99 once the wagering requirement has been met. Each bonus has its own rollover condition — for example, a welcome bonus may require 20x rollover on the bonus amount before it can be cashed out. You can track your current wagering progress in the Bonuses section of your account dashboard. Winnings from free spins follow the same rollover rules.

tvb99 covers all major cricket competitions including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI World Cup, Asia Cup, and all Bangladesh Tigers international matches. Available markets include match winner, top batsman, top bowler, total runs over/under, method of dismissal, innings runs, and live in-play betting with real-time odds updates throughout each over.

Yes, tvb99 is fully optimised for mobile browsers on Android and iOS and is safe to use on any smartphone in Bangladesh. The platform uses SSL/TLS encryption on all data transmitted between your device and tvb99.pro, so your payment details and personal information are protected. No app download is required — access tvb99.pro directly in your mobile browser for the full experience.

All slot games on tvb99 are powered by certified RNG (Random Number Generator) software from providers including Pragmatic Play, Microgaming, and NetEnt. Each spin outcome is independent, unpredictable, and cannot be influenced by any external factor. RTP (Return to Player) percentages for individual slots are published by each provider and are typically between 94% and 97%. tvb99 does not modify provider RTP settings.

tvb99 offers a comprehensive live casino section with real human dealers streamed in high definition. Live game providers available include Evolution Gaming, Ezugi, and Pragmatic Play Live. Available tables include Live Roulette, Live Blackjack, Live Baccarat, Andar Bahar, Dragon Tiger, and game shows such as Crazy Time and Mega Ball. Live tables run 24/7 and are accessible from any device.

The minimum bet for cricket on tvb99 is ৳50 per selection. For live in-play cricket betting, the minimum remains ৳50 though the available markets and odds fluctuate in real time as the match progresses. Accumulators (multi-bet slips) can combine multiple cricket matches with a minimum total stake of ৳100. There is no upper stake limit for verified accounts on standard match markets.

tvb99 offers a welcome bonus to all newly registered players in Bangladesh on their first deposit. The exact bonus amount and percentage may vary — check the Promotions section of tvb99.pro after logging in to see the current welcome offer. Welcome bonuses on tvb99 are subject to wagering requirements before withdrawal is permitted. Players must be 21 or older and have completed basic account setup to qualify.

Wagering requirements on tvb99 vary by promotion but are clearly stated in the terms of each individual bonus. A typical rollover condition is between 15x and 25x the bonus amount. For example, if you receive a ৳1,000 bonus with a 20x rollover, you must wager a total of ৳20,000 across qualifying games before the bonus balance becomes withdrawable. Sports bets and casino games may contribute at different rates — check each bonus's specific terms.

Free spins on tvb99 are awarded as part of specific promotions — such as weekly slot bonuses or special Eid and Pohela Boishakh seasonal offers. When free spins are credited to your account, you will see a notification in the Bonuses section of your dashboard. Navigate to the designated slot game and the free spins will be available automatically on that title. Any winnings from free spins are subject to the rollover terms stated in that promotion.

Yes, tvb99 operates a tiered loyalty programme for regular players in Bangladesh. As you wager on cricket, slots, and live casino games, you accumulate loyalty points that can be redeemed for bonus credit or free spins. Higher activity levels unlock VIP tiers with benefits including faster withdrawal processing, higher deposit and withdrawal limits, dedicated account managers, and invitations to exclusive BPL season promotions. Contact [email protected] to learn about your current loyalty status.

tvb99 is a secure online gaming platform operating with SSL/TLS encryption, certified RNG software, and a strict KYC identity verification process for all account holders. Player funds are held separately from operational funds to ensure they are protected at all times. tvb99 operates as a trusted platform for Bangladeshi players — we prioritise data security, fair play, and transparent payment processing on every transaction.

tvb99 protects all player data using 256-bit SSL encryption on every page and transaction. Payment details such as your bKash or Nagad wallet number are never stored in plaintext — they are tokenised during processing. Two-factor authentication (2FA) is available on all accounts for an additional layer of login security. tvb99 never shares your personal information with third-party marketing companies. Full details are in our Privacy Policy at tvb99.pro/privacy-policy.

tvb99 provides a full suite of responsible gaming tools available to all registered players at no cost: deposit limits (daily, weekly, monthly), session time limits with automatic logout, cooling-off periods from 24 hours up to 30 days, reality check reminders every 30 to 90 minutes, and permanent self-exclusion. All tools can be activated through your account settings or by emailing [email protected]. tvb99 is a 21+ platform only.

The minimum age to register and play on tvb99 is 21 years. This applies to all players in Bangladesh without exception. Age is verified during the KYC process, and any account found to belong to a person under 21 will be immediately closed with all funds returned to the original payment source. tvb99 takes underage gambling seriously and enforces this rule on every account.

If you feel that gambling is becoming a problem, contact [email protected] from your registered email address and request self-exclusion. State clearly how long you wish to be excluded — options range from 30 days to permanent closure. Self-exclusion is activated immediately upon request and blocks all access to betting and casino features on tvb99. You can still log in to withdraw any remaining balance during the exclusion period.